Return & Refund Policy – Lip-Sip

At Lip-Sip, we’re committed to delivering high-quality hydration bottles with care and precision. If your order arrives damaged, we’ll make it right.

1. Return Eligibility

We accept returns or offer refunds only if:

• The product is damaged or defective upon delivery.

• You notify us within 48 hours of receiving the item.

• You provide clear images or an unboxing video as proof of damage.

2. Non-Returnable Situations

We do not accept returns or refunds for:

• Change of mind or personal preferences

• Color mismatch or size concerns

• Damage after use or improper handling

3. How to Request a Return or Refund

1. Email us at support@lipsip.in within 48 hours of delivery.

2. Include:

   • Your Order ID

   • A brief description of the issue

   • Photo or video proof of the damage (unboxing video is preferred)

3. Our team will review and respond within 24–48 hours.

4. Refund or Replacement

• If your claim is approved, we’ll offer either:

  • A replacement bottle, or

  • A full refund to your original payment method.

• Refunds are processed within 5–7 working days after approval.

5. Return Shipping

• In most cases, you don’t need to return the damaged product.

• If a pickup is required, we will coordinate it at no extra charge.

6. Contact Us

For any questions about your order, reach out to:

Lip-Sip Support Team
Email: support@lipsip.in